The professional caregiver is able to autonomously and self-responsible take measures to safeguard and develop quality and take on tasks in quality management. | The professional caregiver is able to: - establish, implement and continuously develop quality management within the facility,
- establish, implement and continuously develop a quality management system within the facility,
- maintain, coordinate and adapt a quality management system manual,
- make the processes of quality management and quality management system transparent,
- control the ongoing development of quality management and quality management system,
- accompany and coordinate the development and adaptation of visions and mission statements,
- answer questions regarding quality objectives and quality policy (e.g. short-term, long-term, quality goals),
- identify and describe processes (e.g. with process diagrams),
- monitor quality control systems,
- write reports on quality management and quality management system,
- present the quality system (e.g. inside the facility, to the outside),
- prioritise quality management-tasks and accompany quality improvement processes,
- set priorities and responsibilities (e.g. for processes),
- lead internal quality management projects (e.g. working groups, organising and leading quality circles),
- cooperate with internal participants on quality development (e.g. caregiver, housekeeping, administration, engineering) to align the work environment/infrastructure to the requirements of quality management,
- organise internal audits,
- cooperate with external participants in terms of quality development (e.g. other service providers, cost units, professional societies),
- participate in audits of external stakeholders,
- collect and evaluate quality data (e.g. with the help of quality controlling),
- identify, review, evaluate and ensure compliance with customer requirements (e.g. to conduct patient/client surveys),
- develop and adapt procedures and methods of customer orientation,
- write job characteristics and job descriptions (e.g. in collaboration with the company management),
- establish communication paths within the facility (e.g. dissolving area boundaries through inter-professional communication),
- define the labelling and traceability of processes and performers (e.g. handling of ownership of patients/clients),
- promote the development of new services (e.g. develop new products),
- motivate, advise and guide employees regarding quality management and quality management system,
- install and manage complaint management systems,
- conduct benchmarking in collaboration with other professions (e.g. with the company management),
- apply process management methods and tools (e.g. flow charts, evaluate processes, establish process security),
- pay attention to aspects of economy and the environment in processes and cycles,
- comply with legal aspects in the design of quality management and quality management system,
- systematically evaluate nursing care plans that have been carried out,
- conduct employee surveys,
- increase employee satisfaction through structural measures (e.g. by creating a positive work experience),
- increase quality awareness (e.g. involving employees in process design),
- coordinate the handling of errors and determining necessary corrections (e.g. by introducing and designing a Critical Incident Reporting System)
- integrate a positive culture of mistakes (e.g. error friendliness to find causes of mistakes),
- install quality-related operational structure and company structure,
- install and use quality control tools (e.g. supervision, employee appraisals).
| The professional caregiver is able to: - explain the terms quality management and quality management system,
- explain legal regulations and consequences regarding quality management (see also CA.B.3),
- describe elements of quality management system (e.g. listing processes, providing templates for specific tasks),
- describe the development and adaptation of visions and mission statements (e.g. by including all represented health professions),
- define quality goals,
- explain the term quality policy,
- designate processes in healthcare facilities (e.g. perform certain actions within a defined process),
- explain the structure of process diagrams,
- name systems for quality control,
- explain the requirements for quality reports,
- describe the creation of presentations (e.g. with quality controlling data),
- explain the allocation of responsibilities for processes (e.g. surgical directorial departments in charge of preoperative patient care sheets and review by the head of the surgical department),
- name tasks of working groups and quality circles,
- name employee selection for quality circles,
- designate professions to be involved in internal quality development (e.g. care, housekeeping, administration, engineering),
- describe the design of internal and external audits,
- designate external participants for quality development (e.g. other service providers, cost units, professional societies),
- name external medical societies involved in quality assurance in health sector,
- name tasks of controlling (e.g. quality controlling),
- explain how to conduct customer surveys (e.g. in terms of preparation, content),
- explain how to conduct employee surveys (e.g. regarding specific questions),
- name survey methods (e.g. interview, standardised questionnaire),
- name statistical quantities (e.g. average, meridian, standard deviation),
- name programs for performing statistical calculations (e.g. R, SPSS),
- explain the need for defined communication channels,
- justify labelling and traceability in processes,
- explain the term benchmarking,
- describe the process of evaluating processes,
- describe the procedure for evaluating nursing care documentation,
- explain the Plan-Do-Check-Act cycle
- justify the importance of profitability and the environment,
- name measures to increase employee satisfaction,
- explain the goals of a Critical Incident Reporting System,
- explain the term positive error culture (e.g. related to learning organisation),
- explain the objectives of employee appraisals and inspections,
- explain the terms structure quality, process quality and quality of results.
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